Welcome to the SSC, Carphone!

calendar icon2015-09-15 00:00:00
Welcome to the SSC, Carphone!

What a great time for our business! Only a year after its creation by a merger of equal, Dixons Carphone announced an excellent year with profit before tax up 21%, and in the meantime our SSC starts providing financial services to the Carphone Warehouse business. Let us tell you more about our new CIM team…

CIM stands for Central Insurance Management. This is the central hub of the Carphone insurance business (insurance products sold to our customer for handsets and tablets) which supports 9 European markets (UK, Ireland, Sweden, Germany, Netherlands, Belgium, France, Spain and Portugal) and consists of 2 teams.

The System Team is based in the UK and is responsible for collecting payments, dealing with rejections, processing refunds and setting-up new insurance products in the systems. 

Our Reporting Team at the SSC is responsible for producing part of the financial reporting for all markets, and providing reporting to regulators (e.g. the Financial Conduct Authority in the UK). We are the bridge between the markets and our insurance company. Our 6 Business Analysts (Josef, Lukas, Ines, Kristina, Fredrik and Jonathan) and their Reporting Manager (Thomas) also extract and analyse numerous sources of data to provide decision support to insurance managers and commercial teams. For example, we may be asked to analyse the insurance sales performance of each store format, the customer loyalty, the retail conversion rate (% of people entering stores that buy an insurable product), or even the number/value of claims related to the Iphone 6 for a particular week.

 

There are so many other things that we could tell you about our activities, so don’t hesitate to stop by if you are interested in what we do. 

Naďa Vaková, SSC Group Finance Manager

Our HR team

Miroslava Ambrožová
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HR & Operations Manager

Alena Krejčířová
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Recruitment Lead

Lenka Preiss
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Senior CoE positions

Karolína Pawlusová
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Finance & CoE positions

Zuzana Schneiderová
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Multilingual positions

Nikola Urbánková
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IT positions

Zuzana Gajdošíková
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IT positions

Petra Horylová
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IT positions

Kristína Sabáková
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HR Marketing & Communication