Mission Romania

calendar icon2016-07-11 00:00:00
Mission Romania

Beloved SSC, as you all surely know, and as is evidenced by our new company logo plastered all over our office and building, 2 years ago Dixons Retail underwent a merge with Carphone Warehouse to form the new world superpower that shall forever be known as Dixons Carphone.

However, this doesn’t just happen. It’s not like merging the ideas of going to a bar and going to a pool to decide on going to a swim up bar. A merge of this magnitude, with market forces as powerful and spectacular such as these, takes a great deal of time and hard work. In fact, a corporation merge of this size requires multiple phases – Merging organization employee structure, merging reporting and finally merging the ways of working. Projects to intertwine these two corporations were initiated almost 2 years ago and many have been taken to their fruitful completion. Like the Crosslinks 2 project for example which was about creating a joint reporting system.

Now, in these exciting times that are creating so many opportunities in our cosy little nook of the world, we are in phase of merging ways of working. As our SSC has built such a great reputation with the big kahunas up top, it has become a preferred service provider and they are more than happy to throw more work, and above all more complex work, our way. Centre of Excellence here we come! Not only will this mean that we can invite our friends to apply for all these new fascinating positions that you have been seeing on the basically A4 list of open vacancies sent by HR every week, and make some serious cash with the referrals (score!), but it also means that we will be blessed enough to work in a more and more multicultural and dynamic environment.

Talking about different cultures, have you ever wanted to visit Spain? Well, don’t worry about it, because Spain is coming to us! Get ready for siestas and flamenco, tomato fights and tapas, we will be welcoming a whole new market into our SSC.

You may have heard of this 3rd party service provider called Wipro, well, the contract between Wipro and Carphone was due to end recently and, with us being so brilliant, the big dogs have decided not to renew the contract but instead send part of the work to Brno! Can I get a Woop Woop?! For the remainder of the processes a new contract is being settled with the new 3rd party provider Genpact.

And this is what the Spain transition, which is currently in full force, is all about. A team of 8 talented individuals, who go by the names of Pavla Svabenska, Patrik Nordquist, Jana Bohackova, Adilson Cancino, Daniela Lasotova, Jakub Vasa, Simona Kaderkova, Daniel Hartigan and Radka Vytiskova as the transition lead, have been selected to travel to Dracula land and spend a couple of months in Romanian Wipro learning the processes that service our Spanish market. A total of 26 positions have been created in SSC to perform the processes that Wipro had been performing until now.  Most of them have already been hired and many of them are native Spaniards. So we will have the Scandinavians and Spaniards under one roof – who is going to control the office temperature I wonder? 

We will forever be grateful though to our Romanian cousins and we couldn’t have nicer things to say about them. They have welcome us with warmly, invited us to lunches and made fun of our funny accents. We are spending our days being trained by them while they work, so we are then able to pass this knowledge onto the new hires in SSC. 11 of these new hires will be arriving soon for a few weeks to get trained alongside us, and for us to cascade our already learnt knowledge to them. All of us will then return to Brno (we expect a welcoming party by the way) to cascade the knowledge onto the second wave of new hires. By the 1st of September we will be providing Spain the services alongside Wipro, and by October we will have taken them over completely.

Wish us luck, fellow colleagues, and Godspeed!


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Daniel Hartigan, Business Process Analyst

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Miroslava Ambrožová
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