Back-office Team Leader

Turn your career with Dixons
City: Brno
Company: Dixons Carphone CoE, s.r.o.

What makes the work with us attractive?

We are Europe's leading specialist electrical and telecommunications retailer and Services Company, our branch in Brno administratively supports multiple segments of the entire company’s business (finance, logistics, IT, web design, and retail)

Non-finance department is over 120 people working on various tasks and supporting business partners in Scandinavian countries and UK & Ireland as well. What we have in common is a passion for details, open mindness and desire for challenging the convention.

Our Scandinavian business is related to the TOP e-shops with electronics, which we support (Elkjop, Elgiganten). We are responsible for Logistics, Customer Care and also Web Content.

In the UK&I we are in daily touch with HR department and we run the backoffice of all related activities. Since Dixons employes around 40k employees, the agenda is very wide – starting with organizing recruitment process, processing changes in employment contracts up to launching new rewards and benefits within Dixons Carphone Group.

Our vision is to be a New Retailer for a New Digital Age, so that´s why additional service and customer care is crucial. And that is also the reason why we administrate one very important product – extended warranty, here in Brno.

Our working hours are pretty flexible and people usually starts between 6.00-10.00am, we work neither shifts nor weekends, so you can easily combine your working routine with personal life.

What do we expect from you?

  • You are a leader who knows how to motivate the team to deliver a winning performance
  • You have experience from SSC environment (especially with leadership role) for min 2 years
  • Leadership by example is one of your personal attributes
  • You can communicate in English very well (also on phone)
  • You know MS office and are able to use it on daily basis when preparing presentations in PowerPoint (you are good in presenting them too), analyzing data in Excel or documenting processes in Word/MS Visio/Bizagi
  • You should have good communication (both verbal and written) and interpersonal skills because you will be surrounded by and in regular touch with lots of people in your team and outside too
  • You are able to express your thoughts, concerns and requests in professional email communication
  • You can easily organize your time, even during high volume/pressure times
  • You know how important it is to deliver to deadlines and can demonstrate that you are able to achieve required results in the required timelines
  • You demonstrate common sense and eye for detail
  • You are open-minded, flexible and stress-resistant
  • You are willing to travel

What will be your job about?

You will be responsible for the following activities:

  • Day to day management of a team of up to 15-20 people
  • Performance target setting (KPIs)
  • Planning of the team and individual activities and setting correct expectations
  • Performance and quality monitoring of delivered tasks
  • Oversee day to day workload
  • Arrange regular reviews with your team members related to their performance and development
  • Ensuring that tasks have been completed within the agreed time and quality
  • Ongoing analyzing of operations data used to maximize the team’s performance and respond to business needs
  • Analysis of existing processes and reports and identify process improvements
  • Recruitment and induction of new team members
  • Arrange regular reviews with the business partners in the UK or Nordics
  • Transition management
  • Stakeholder management
  • Effectively lead team to optimize individual & departmental performance in order to achieve SLAs
  • Ensuring any changes are communicated effectively

What can you learn here?

  • Cooperation in transition of processes
  • Work in LEAN environment
  • You can try to master in SAP and Outlook 365
  • We offer several soft skills trainings and coaching sessions to support and develop your personal abilities
  • If you are interested in process improvements and finding efficiencies, you will get a space to prove your skills
  • Besides that you can participate on workshops and trainings ranging from Excel and Process mapping to ACCA exams (Association of Chartered Certified Accountants)

What we offer to make you happier:

  • Modern office right in the city centre with an amazing terrace
  • Team buildings where we get a chance to get to know each other more
  • Soft skills training and language courses so you can activate both sides of your brain
  • Opportunity to turn your career - we offer each new position or internship to you first
  • You can mix benefits of your choice in our Cafeteria benefit system
  • Bonus scheme, loyalty bonuses
  • 25 vacation days, lunch vouchers, contribution to pension scheme and a gym membership
  • Discounted mobile contract
  • Sick days
  • You can turn off your brain and recharge in our chill out space or relax room
  • Some days are full of fruits
  • Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more

Turn you career with Dixons starting upon agreement

If you would like to meet us in person, send us more information about you, come to our office and spend some time with your future colleagues.

Our HR team

Miroslava Ambrožová

HR & Operations Manager

Alena Krejčířová

Recruitment Lead

Lenka Preiss

Senior CoE positions

Karolína Pawlusová

Finance & CoE positions

Zuzana Schneiderová

Multilingual positions

Monika Bielová

IT positions

Adéla Kolibová

IT positions

Nikola Urbánková

IT positions

Kristína Sabáková

HR Marketing & Communication