Customer Claim Support Associate

Turn your career with Dixons
City: Brno
Company: Dixons Carphone CoE, s.r.o.

Why should you choose our team?

Young and friendly team, start-up job - gain experience in a multicultural support organization, opportunities to travel abroad, attractive working environment with a pleasant terrace on the building roof, flexible working hours, open-minded leadership team

Team

We are a Europe's leading specialist electrical and telecommunications retailer and Services Company, our branch in Brno administratively supports multiple segments of the entire company’s business (finance, logistics, IT, web design, and retail)

In the CSA team we are a team of young people doing an administrative support to our commercial business in the UK and making sure the below major responsibilities are carried out:

  • The extended product warranty purchased by our end-customers is correctly setup and administered in our system and the related payments are carried out accordingly
  • The suppliers responsible for repairing broken products are paid for their services
  • The customers are offered an adequate replacement for their broken irreparable product
  • Missing products are allocated to the stores stock

What will you do?

  • Setting up and maintenance of extended warranty forms in our internal administration system
  • Administration (setup, changes, and cancellations) of payment processes
  • Email communication with end-users regarding changes on their warranty contracts
  • Check of invoices submitted by our suppliers / repair companies
  • Identification of replacement of irreparable products and related administration
  • Communication with our stores (email, phone) and suppliers (email) in the UK
  • Allocation of products from our warehouse to the individual stores
  • Identification of improvement opportunities in the above mentioned processes
  • Regular professional communication with our colleagues locally and in the UK
  • Administration (setup, changes, and cancellations) of payment processes

What can you learn in our team?

You will improve your English and Excel skills by actual daily practice. As we also would like our employees to grow personally, we offer a wide range of technical and soft skill trainings such as:

  • ACCA Diploma
  • Presentation skills
  • Excel trainings
  • Assertiveness
  • Business correspondence

and many more, all delivered by fantastic internal and external trainers.

Or you can even become one of them.

Now you´re probably wondering what we expect from you? Well…

  • You can communicate in English
  • You demonstrate common sense and eye for detail
  • You are a team player with high degree of integrity and responsibility
  • You shouldn’t mind to work occasional overtime, Christmas is a typical peak time when we shift into higher gear
  • You should have good communication and interpersonal skills because you will work in an open space environment and be in regular touch with many people
  • Being flexible is one of your strengths - it is important that you don’t suffer when it comes to changes in your/team working plans
  • You know how to use MS office
  • You know how to work hard
  • If you are excited about searching for and identification of process gaps and their improvements you are more than welcome
  • If you are able to demonstrate the above skills and your analytical and organizational skills too you can start right away

What we offer to make you happier:

  • Modern office right in the city centre with an amazing terrace
  • Soft skills training and language courses so you can activate both sides of your brain
  • Opportunity to turn your career - we offer each new position or internship to you first
  • You can mix benefits of your choice in our Cafeteria benefit system
  • Bonus scheme
  • You can turn off your brain and recharge in our chill out space or relax room
  • Some days are full of fruits
  • Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)

Turn your career with Dixons starting from: ASAP

If you would like to meet us in person, send us more information about you, come to our office and spend some time with your future colleagues.

Our HR team

Miroslava Ambrožová
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HR & Operations Manager

Alena Krejčířová
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Recruitment Lead

Lenka Preiss
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Senior CoE positions

Karolína Pawlusová
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Finance & CoE positions

Zuzana Schneiderová
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Multilingual positions

Monika Bielová
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IT positions

Adéla Kolibová
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IT positions

Nikola Urbánková
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IT positions

Kristína Sabáková
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