Customer Agreement Support Associate

Turn your career with Dixons
City: Brno
Company: Dixons Carphone CoE, s.r.o.

What makes the work with us attractive?

Young and friendly team, start-up job - gain experience in a multicultural support organization, opportunities to travel abroad, attractive working environment with a pleasant terrace on the building roof, flexible working hours, open-minded leadership team

Team

We are a Europe's leading specialist electrical and telecommunications retailer and Services Company, our branch in Brno administratively supports multiple segments of the entire company’s business (finance, logistics, IT, web design, and retail)

In the CSA team we are a team of young people doing an administrative support to our commercial business in the UK and making sure the below major responsibilities are carried out:

  • The extended product warranty purchased by our end-customers is correctly setup and administered in our system and the related payments are carried out accordingly
  • The suppliers responsible for repairing broken products are paid for their services
  • The customers are offered an adequate replacement for their broken irreparable product
  • Missing products are allocated to the stores stock

Our colleague

  • You can communicate in English
  • You demonstrate common sense and eye for detail
  • You are a team player with high degree of integrity and responsibility
  • You shouldn’t mind to work occasional overtime, Christmas is a typical peak time when we shift into higher gear
  • You should have good communication and interpersonal skills because you will work in an open space environment and be in regular touch with many people
  • Being flexible is one of your strengths - it is important that you don’t suffer when it comes to changes in your/team working plans
  • You know how to use MS office
  • You know how to work hard
  • If you are excited about searching for and identification of process gaps and their improvements you are more than welcome
  • If you are able to demonstrate the above skills and your analytical and organizational skills too you can start right away

Work description

You will do many of the following activities:

  • Setting up and maintenance of extended warranty forms in our internal administration system
  • Administration (setup, changes, and cancellations) of payment processes
  • Email communication with end-users regarding changes on their warranty contracts
  • Check of invoices submitted by our suppliers / repair companies
  • Identification of replacement of irreparable products and related administration
  • Communication with our stores (email, phone) and suppliers (email) in the UK
  • Allocation of products from our warehouse to the individual stores
  • Identification of improvement opportunities in the above mentioned processes
  • Regular professional communication with our colleagues locally and in the UK

What we offer to make you happier:

  • Modern office right in the city centre with an amazing terrace
  • Soft skills training and language courses so you can activate both sides of your brain
  • Opportunity to turn your career - we offer each new position or internship to you first
  • You can mix benefits of your choice in our Cafeteria benefit system
  • Bonus scheme
  • You can turn off your brain and recharge in our chill out space or relax room
  • Some days are full of fruits
  • Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)

Turn your career with Dixons starting from: ASAP

Our HR team

Miroslava Ambrožová
email
LinkedIn

HR & Operations Manager

Alena Krejčířová
email
LinkedIn

Recruitment Lead

Lenka Preiss
email
LinkedIn

Senior CoE positions

Karolína Pawlusová
email
LinkedIn

Finance & CoE positions

Zuzana Schneiderová
email
LinkedIn

Multilingual positions

Nikola Urbánková
email
LinkedIn

IT positions

Zuzana Gajdošíková
email
LinkedIn

IT positions

Petra Horylová
email
LinkedIn

IT positions

Kristína Sabáková
email
LinkedIn

HR Marketing & Communication