Application Support Analyst

Turn your career with Dixons
City: Brno
Company: Dixons Carphone CoE, s.r.o.

What is it about?

Small team of 4 colleagues providing application support for one of the biggest e-commerce platforms in the UK. As a member of Application Support Team you need to have an overview about the whole platform. In other words, we have to know who is taking care of what.

What will your job be about?

• Monitoring the functionality of our e-commerce website

• Coordination of priority incidents and releases

• Working with 3rd parties (Adobe, Microsoft, Google, World Pay etc.)

• You will work on daily shifts and holding 24/7 on-call rotas.

• Teamwork and communication is a key to our success and it makes our job easier and more effective

• Working on high priority incidents (you will be able to identify issue and help developers to resolve it)

• Supporting business projects

How do we imagine you?

• Good IT background

• Basic knowledge of PHP, HTML, CSS

• Analytical and logical thinking in technical environment

• Ability to catch the meaning of technical issues

• Capability to explain technical problems in English to non-IT guys and vice versa

• Working experience with various ticketing and monitoring tools (Jira, Scivisum, AppDynamics)

• Proficiency in MS Office

• You are adaptable and willing to learn new things

• Working experience in a similar position in e-commerce is advantage

• Communicative level of English (B2) – you will be using it on daily basis

What will make you happy here?

• Modern office right in the city centre with an amazing terrace

• 25 vacation days, sick days, flexible working hours

• Lunch vouchers for 100 CZK/day

• You can mix benefits of your choice in our Cafeteria benefit system

• Gym membership for Big1Fitness

• MultiSport card

• Discounted mobile contract

• Bonus scheme, loyalty bonuses

• Home office

• Business trips to UK to get a chance to get to know each other more

• Soft skills training, language courses, technical conferences

• Chill out space (Playstation 3,4; Wii …), relax room, table football

• Plenty of social events and charity activities (boat party, regular volleyball sessions, summer

BBQ, Halloween concert and much more)

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